Exceptional Stay in the Heart of Hanoi

This hotel exceeded all expectations! The staff provided outstanding service, making me feel like royalty. The room was spacious and well-appointed, with a stunning view. The breakfast was delicious, offering a variety of choices. Its central location made exploring the Old Quarter easy. Highly recommended!

We had an amazing time at this hotel with a gorgeous room that had a stunning view of the city. The breakfast spread was absolutely delicious! The spa amenities were top-notch, with an incredible steam room and a relaxing massage that helped us unwind after our days out. Just a heads up, the walls are a bit thin, but it didn't take away from our wonderful experience. 😊

This hotel suits me perfectly with its free Wi-Fi, 24-hour reception, and relaxing spa. The staff helped with my luggage during my first stay, which I truly appreciated. I highly recommend trying the massage services too.

We had a wonderful time at this hotel, especially enjoying the short walk to Hoan Kiem Lake and the vibrant Old Quarter! The staff went above and beyond to accommodate our needs, even providing special meals for our kids. This place truly felt like a home away from home.

In my wife’s opinion, a kids’ play area would be great.

The elegant decor and spacious layout of the Imperial Hotel & Spa truly made my stay delightful. The common areas were well-maintained, and the location was very accessible, making it easy for me to explore the Old Quarter.

Bathroom lighting could be brighter for better visibility.

The location is fantastic, right in the middle of everything. Breakfast options are diverse and delicious. The bathroom lighting could use improvement, as it's quite dim.

Accessing the hotel requires navigating a tight squeeze through parked bikes and street vendors, not exactly a grand entrance. The common areas have dated flooring, with lingering smells that can be off-putting—particularly on my floor where sewage odor occasionally surfaced. The first room had a shower-bath combo which was impractical, flooding the bathroom. the next room, while upgraded, still presented issues with noise from adjoining rooms and a cockroach sighting during my final night. Additionally, unexpected pressure from management regarding online reviews felt uncomfortable, detracting from the overall experience.

The Imperial Hotel & Spa offered a seamless experience for my business needs. The staff demonstrated utmost professionalism, ensuring my presentations were set up efficiently. My room was spacious and well-appointed, featuring a comfortable bed and a lovely view. Breakfast had a diverse selection, including freshly made omelettes and excellent coffee. The location was optimal for meetings and accessing local attractions.

Bathroom lighting could be brighter for better visibility.

The elegant decor of the Imperial Hotel & Spa was delightful, with its warm atmosphere and spacious layout making it so accessible for seniors. Every corner radiated charm, creating a cozy retreat after our adventures in Hanoi.

Bathroom lighting could be brighter for better visibility.

The location is perfect for exploring the vibrant Old Quarter, and the spacious room was a relaxing retreat after a day out. Enjoying the large tub and jets after long sightseeing days was a highlight!

Felt cosy, no complaints.